Questions & Answers

Welcome to the Questions and Answers (Q&A) page in this section, you will find answers to the most common questions regarding our products and skin care. Skyn ​​Institute is dedicated to providing high quality face creams, formulated with natural ingredients to meet the needs of your skin. We are here to help you better understand how to use our products and how they can benefit your beauty routine.

Collapsible content

How can I place an order on your site?

You can place an order directly on our website by selecting the products you want and following the checkout instructions.

Do you accept credit card and PayPal payments?

Yes, we accept payments via all major credit cards and PayPal to make the purchasing process easy and secure.

Do you offer gift cards?

Yes, our gift cards are a great option for those who want to give a special gift. They are available directly on our site and can be used for any product in our store.

What is Vitamin C in cosmetics?

Vitamin C is a powerful antioxidant that helps reduce the signs of aging, improving radiance and evens out skin tone.

Why use vitamin C in serums?

Vitamin C fights free radicals, reduces dark spots and stimulates collagen production, improving skin firmness.

What is vitamin B12 in creams used for?

Vitamin B12 stimulates cell regeneration, promotes healthy skin and fights dryness, making the skin softer and nourished.

Is Vitamin B12 Helpful Against Skin Blemishes?

Yes, vitamin B12 can help reduce redness and irritation, promoting a more even-looking skin.

What type of skin is Madonie manna extract suitable for?

It is ideal for dry, dehydrated and sensitive skin, thanks to its emollient and regenerating properties.

What is Madonie manna extract?

It is a natural sap extracted from Fraxinus ornus , used in cosmetics for its hydrating, soothing and regenerating properties, ideal for dry and sensitive skin.

What are the benefits of hyaluronic acid in your creams?

Hyaluronic acid is a powerful moisturizer that helps keep skin hydrated, reduce the appearance of wrinkles, and improve skin elasticity.

What makes hyaluronic acid effective in anti-aging creams?

Hyaluronic acid can hold up to 1000 times its weight in water, helping to keep skin hydrated, smooth and younger looking. Improves elasticity and reduces wrinkles.

What are the benefits of olive oil in your creams?

Olive oil is rich in antioxidants and essential fatty acids, which deeply moisturize and protect the skin from damage caused by free radicals, keeping it soft and smooth.

Are your products dermatologically tested?

Yes, all our products are dermatologically tested to ensure safety and effectiveness.

Do you offer personalized skincare consultations?

Yes, we offer personalized consultations to help you find the best skincare routine for your needs. You can contact us to receive targeted advice or book a consultation at our beauty center in Genoa.

How do sunflower seeds work in face creams?

Sunflower seed oil is rich in vitamin E, which helps regenerate the skin, improving hydration and providing a calming effect on sensitive and irritated skin.

Do your anti-aging creams help reduce wrinkles?

Yes, our anti-aging creams are formulated to reduce the visibility of wrinkles and fine lines, improving the elasticity and firmness of the skin thanks to ingredients such as hyaluronic acid and retinol.

How do anti-aging creams work at night?

Nighttime anti-aging creams are formulated to work while you are resting, when your skin regenerates more quickly. These products help stimulate collagen production and repair damage caused during the day.

Do Istituto Skyn ​​products help improve skin radiance?

Yes, ingredients such as vitamin C, E, olive oil and hyaluronic acid improve the brightness of the skin, making it more radiant and even.

Can I use Istituto Skyn ​​creams with other skin products?

Yes, you can combine our products with other skincare products. Be sure to do a patch test if you are trying new products.

How can I store my face creams?

Store your creams in a cool, dry place, away from direct sunlight, to maintain their effectiveness and shelf life.

Are your products suitable for men and women?

Absolutely! Our products are formulated to be effective for everyone, regardless of gender. Everyone deserves healthy, glowing skin!

How can I contact Skyn ​​Institute customer service?

You can contact our customer service through the contact form on our website or by starting a chat with us on WhatsApp. We are here to help you!

How can I change or cancel my order?

To change or cancel your order, please contact our customer service as soon as possible. We will do our best to help you.

How can I receive exclusive discounts or promotions?

Sign up to our newsletter to receive exclusive promotions, special offers and updates on new arrivals. Follow us on Instagram to never miss the latest news!

How can I track my order?

Once your order is complete, we will send you an email with your tracking number. You can use this number to track the status of your package until it is delivered.

What should I do if I have an allergic reaction to one of your products?

If an allergic reaction occurs, stop using the product immediately and contact your doctor. It is always advisable to perform a head patch before use.